Overview

Avaya™ Communication Manager (formerly Avaya MultiVantage™ Software) seeks to solve business challenges by powering voice communications and integrating with value-added applications. Avaya Communication Manager is an open, scalable, highly reliable and secure telephony application. It provides user and system management functionality, intelligent call routing, application integration and extensibility, and Enterprise Communications networking.

Avaya Communication Manager is the centerpiece of Avaya Next Generation Enterprise Class IP Solutions (ECLIPS). Running on a variety of Avaya Media Servers and providing control to Avaya Media Gateways and Avaya Communications Devices, Avaya Communication Manager can be designed to operate in a distributed or networked call processing environment.

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• Financial—Increase revenue, maximize existing capital investments, reduce variable costs (networking, service provider, etc.)
• Operational—Enable employees to be more productive, allow for quick decision making, provide value-added applications to improve business process, minimize disruption when introducing new technology
• Customers/Community—Maximize "reachability" for your customers/community, differentiate your firm with personalized service
• Employee/Business Partners—Provide communications tools that are models, allow collaboration and extend your enterprise around the globe
• Business Continuity—Implement highly available and survivable communications that are disaster ready. Secure employee's communications and company's proprietary information
• Site Expansion and Consolidation—Allow a mix of highly distributed or centralized communications models, start new locations and grow existing locations using distance insensitive technology